Shipping Policy

Effective Date: May 23, 2025

1. Introduction

At Fresh Faith Designs ("we," "us," or "our"), we are committed to providing a seamless and transparent shipping experience. This Shipping Policy outlines the terms and conditions related to deliveries from our website, www.freshfaithdesigns.com.

2. Shipping Destinations

Countries We Ship To: United States, Canada
Future Expansion: We are actively working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (USA):

Standard Shipping: Free for orders over $50
Flat Rate Shipping: $5 for orders under $50

International Shipping:

Standard International: $15 flat rate
Customs & Duties: International orders may be subject to customs fees, duties, taxes, or other charges. These charges are the customer’s responsibility.
No Hidden Fees: All shipping costs are shown at checkout.

4. Order Processing Time

Processing Time: 1–2 business days (Monday–Friday, excluding holidays)
Order Cut-Off Time: Orders placed before 6:00 PM CST begin processing the same day
Weekend/Holiday Orders: Processed the next business day

5. Estimated Delivery Time

Domestic (USA):

Standard Shipping: 3–5 business days
Expedited Shipping: 1–2 business days

International:

Standard Shipping: 7–14 business days

⚠️ Please note: Shipping can take up to 14 business days once your order is processed due to international suppliers and customs delays.

Delivery times are estimates and may vary due to weather, customs inspections, or carrier issues.

6. Shipping Methods & Carriers

Domestic Carriers: USPS, UPS, FedEx
International Carriers: DHL, FedEx International
Tracking: Provided via email once your order ships
Insurance: All shipments are insured against loss or damage

7. Order Tracking

Tracking Info: You will receive an email with your tracking number, carrier name, and a link to track your package.

How to Track: Visit freshfaithdesigns.com/track-order or your carrier's website.

Need Help? Contact us for assistance with tracking your order.

8. Delivery Issues

8.1 Delayed or Lost Packages

Contact us at freshfaithdesigns@gmail.com or (417) 374-2142
If marked as delivered but not received, check with neighbors or building management before reaching out

8.2 Damaged Packages

Take photos of damaged packaging and items
Contact us within 7 days to arrange a replacement or refund

9. Missing Items

Report missing items within 7 days of delivery
Include your order number and details of the missing item(s)
We will send the item(s) or issue a refund

10. Return & Refund Policy

Returns: Accepted within 30 days of delivery

Items must be unused, undamaged, and in original packaging
Some items (e.g., personalized products) may not be returnable

Return Shipping:

Customer pays return shipping unless the item is defective or incorrect
We cover return costs for returns due to our error

Refunds:

Processed within 14 days of receiving the return
Issued to the original payment method

For more details, see our full Return and Refund Policy.

11. Incorrect Address

Please double-check your shipping address at checkout
If a package is returned due to an incorrect address, we will contact you to arrange reshipment (additional charges may apply)

12. International Customs & Duties

Customs clearance may cause additional delays
Duties, taxes, and import fees are the buyer’s responsibility
Contact your local customs office for more information

13. Contact Information

Email: freshfaithdesigns@gmail.com
Phone: (417) 374-2142
Address:
Fresh Faith Designs
773 Brook Forest Rd
Nixa, Missouri 65714
USA

Customer Service Hours: Monday to Friday, 8 AM – 6 PM CST

14. Changes to This Shipping Policy

We reserve the right to update or modify this policy at any time. All changes take effect immediately upon posting on our website. Please review this page periodically for updates.

Thank you for shopping with Fresh Faith Designs!
We value your business and are committed to providing you with exceptional service.