Shipping Policy

Shipping Policy

Effective Date: May 23, 2025

1. Introduction

At Fresh Faith Designs ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.freshfaithdesigns.com.

2. Shipping Destinations

Countries We Ship To:

United States, Canada.

Future Expansion:

We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (USA):

  • Standard Shipping: Free shipping on all orders over $50
  • Flat Rate Shipping: $5 flat rate for orders under $50

International Shipping:

  • Standard International Shipping: $15 flat rate
  • Customs and Duties: International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer's responsibility.

No Hidden Fees: All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

  • Processing Time: Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
  • Order Cut-Off Time: Orders placed before 6:00 PM CST will begin processing the same day.
  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:

  • Standard Shipping: 3–5 business days
  • Expedited Shipping: 1–2 business days

Due to customs delays, some orders may take up to 14 business days to arrive.

International Shipping:

  • Standard International Shipping: 7–14 business days

Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

  • Domestic Carriers: USPS, UPS, FedEx
  • International Carriers: DHL, FedEx International
  • Shipment Tracking: All orders include tracking information via email once shipped.
  • Insurance: Shipments are insured against loss or damage. Contact us promptly if you encounter any issues.

7. Order Tracking

Tracking Information:

You will receive an email with your tracking number, carrier name, and a link to track your package.

How to Track Your Order:

Need Help?

Contact our customer service team for assistance with tracking your order.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • If your package is delayed, contact us at freshfaithdesigns@gmail.com or (417) 374-2142.
  • If marked as delivered but not received, check with neighbors or building management, then contact us.

8.2 Damaged Packages

  • Take photos of damaged packaging and items.
  • Contact us within 7 days to arrange a replacement or refund.

9. Missing Items

  • Report within 7 days of receiving your package.
  • Include your order number and missing item details.
  • We’ll send the missing items or issue a refund.

10. Return and Refund Policy

Returns:

  • Accepted within 30 days of delivery
  • Items must be unused, undamaged, and in original packaging
  • Some items (e.g., personalized) may not be returnable

Return Shipping:

  • Customer pays unless the item is defective or incorrect
  • We cover costs for returns due to our error

Refunds:

  • Processed within 14 days of receiving the returned item
  • Issued to the original payment method

For more details, see our Return and Refund Policy.

11. Incorrect Address

  • Please double-check your shipping address at checkout.
  • If returned due to an incorrect address, we’ll contact you to arrange reshipment. Additional charges may apply.

12. International Customs and Duties

  • Customs clearance may cause additional delays
  • Duties, taxes, and import fees are the buyer’s responsibility
  • Check with your local customs office for more info

13. Contact Information

Email: freshfaithdesigns@gmail.com
Phone: (417) 374-2142
Address:
Fresh Faith Designs
773 Brook Forest Rd
Nixa, Missouri 65714
USA

Customer Service Hours: Monday to Friday, 8 AM – 6 PM CST

14. Changes to This Shipping Policy

We reserve the right to modify this policy at any time. Updates take effect immediately upon posting to our website. Please review this page periodically for changes.

Thank you for shopping with Fresh Faith Designs!
We appreciate your business and are committed to providing you with exceptional service.